Personal Data Protection Policy
A complete explanation of how we collect, use, and protect your personal data. We are committed to maintaining your information security and privacy to the highest standards.
Your Rights
Under applicable laws, you may have the right to access, correct, or request deletion of your personal information. Most actions can be completed directly in your account dashboard. For issues that cannot be resolved self-service, please contact us through official channels.
Please note that for legal compliance purposes or legitimate business needs (such as dispute resolution), we may need to retain certain historical data records even after account cancellation.
Data Security
We employ industry-standard physical safeguards, technical security mechanisms, and internal management procedures to protect the integrity and confidentiality of your data (e.g., HTTPS encrypted transmission, least-privilege access controls).
About This Policy
Thank you for choosing and trusting zulcloud. This policy explains how zulcloud Inc. ("we" or "Platform") collects, processes, stores, and protects your personal information. Protecting user privacy is always our core commitment, while certain necessary data processing is required to continue providing you with high-quality, personalized services.
Data We Collect
To continuously provide and improve our services, we collect several types of information, including the following key categories:
Information You Provide
- Basic account information: Your name, email address, phone number, and login password.
- Identity verification documents: In regulatory compliance or security verification scenarios, we may ask you to provide a valid government-issued ID.
- Payment information: Payment card numbers, billing addresses, and other payment data (typically encrypted and processed by our payment service partners).
- Communication records: Calls, chats, or emails between you and our support team.
Data Collected Automatically
- Access logs and device data: Technical information including your IP address, browser type, OS version, access times, and page visit paths.
- Resource usage data: Compute usage records generated during your cloud host use (e.g., CPU usage, memory consumption, network traffic), primarily for billing verification and service status monitoring.
How We Use Your Data
We use the information we collect lawfully and reasonably to keep our operations running smoothly. Primary uses include:
- Service delivery: Processing orders, activating cloud host instances, and handling routine account management.
- Security: Identifying and blocking fraud and abuse (including unauthorized mining, malicious attacks, etc.) to maintain overall platform security.
- Service improvement: Analyzing user behavior data to continuously optimize infrastructure resource allocation and network experience.
- Compliance: Fulfilling tax reporting obligations, cooperating with regulatory compliance audits, and meeting other legal responsibilities.
Policy Updates
We reserve the right to update this policy at any time due to business changes or regulatory requirements. For significant changes, we will notify you in advance via email or platform notifications.
Contact Us
If you have any questions, suggestions, or requests regarding this Privacy Policy (including requests to access, correct, or delete your data), you can contact us at:
- Email: [email protected]
- Online ticket: Log in to your account dashboard and submit a privacy-related service ticket
We commit to providing a written response within 30 business days of receiving your request.