Terms of Service | zulcloud Service Agreement & Platform Terms

01 · Agreement Confirmation

Agreement Acceptance

This Platform Service Agreement ("Agreement") is a legally binding written agreement between you ("User" or "you") and zulcloud Inc. ("Platform" or "we") governing your use of the Platform's Mac cloud compute services and associated features ("Services"). Please read each clause carefully before using the Services, paying particular attention to provisions related to disclaimers and liability limitations.

By clicking "Agree," "Start Now," or any similar confirmation button, or by accessing and using the Services in any way, you acknowledge that you have fully read and unconditionally accepted all terms of this Agreement. If you disagree with any term, please stop accessing and exit the Platform immediately.

02 · Service Description

Services & Modifications

Core Services

The Platform provides cloud compute rental services powered by real Apple Mac physical devices. We reserve the right to make reasonable updates to service features, content formats, technical specifications, or delivery processes as operational needs require.

Service Continuity

We will make every effort to maintain stable service, but cannot guarantee uninterrupted or error-free operation at all times. You understand and acknowledge that network fluctuations, natural hardware aging, and routine system maintenance may cause brief interruptions. Compensation is governed by the Service Level Agreement (SLA) agreed upon by both parties.

Third-Party Integrations

The Platform may integrate third-party tools or feature modules. We make no warranties regarding such third-party services and accept no joint or consequential liability.

03 · Account Security

Account Registration & Security

Registration Accuracy

You must ensure that all information provided during registration and continued use is truthful, accurate, complete, and kept up to date. Any losses arising from false information or failure to maintain your account details are your sole responsibility.

Credential Protection

You are responsible for safeguarding all access credentials for your account, including but not limited to login credentials, passwords, and SSH keys.

All actions initiated through your account credentials are deemed authorized by you, and you bear full legal responsibility for them. If you notice any unusual login activity or unauthorized access, please contact us immediately and take emergency action.

04 · Billing Rules

Billing & Payment

Payment Model

The Platform operates on a prepaid basis — payment must be completed in full before services are activated. All plan prices are denominated in USD and are pre-tax amounts. Any taxes arising from your use of the Services must be declared and paid by you in accordance with applicable local regulations.

Refund Policy

Unless required by applicable law, all payments made by users are non-refundable, including account balances and purchased but unused service time. The Platform reserves the final right of interpretation for this policy.

Price Changes

The Platform reserves the right to adjust service pricing from time to time. Any price changes will be communicated in advance via platform announcements or account notifications. Renewals will be billed at the current price in effect at the time of renewal.

05 · Code of Conduct

User Conduct

During your use of all Platform services, you must comply with all applicable laws and regulations. The following actions are strictly prohibited:

Violating any applicable laws, regulations, or compliance requirements in any jurisdiction;
Infringing on others' copyrights, patents, privacy rights, or other legally protected interests;
Sending spam, conducting phishing, or engaging in any form of online fraud;
Performing unauthorized port scans or penetration tests, or distributing trojans or malicious code;
Engaging in any form of cryptocurrency mining (unless prior written authorization has been obtained from us);
Excessively or deliberately abusing Platform compute resources in a way that disrupts other users' normal use.

Once a violation is confirmed, we reserve the right to immediately suspend or permanently terminate your service access without prior notice, delete related data without refund, and pursue legal remedies as appropriate.

06 · Data Management

Data Ownership & Management

Data Ownership

All data you upload or store on Platform servers belongs entirely to you. The Platform makes no claim of any kind over your data content.

Data Backup Responsibilities

Users are solely responsible for backing up and protecting all their data. Even if the Platform offers supplementary backup features, such features are optional add-ons only and do not constitute any express or implied commitment to data integrity or security.

Personal Data Handling

You agree that the Platform may collect, store, and process the personal information you provide in accordance with the provisions of our Privacy Policy.

07 · Disclaimer

Disclaimer of Liability

The Platform's services are provided "as is" and "as available" without warranties of any kind, express or implied.

To the fullest extent permitted by law, the Platform expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will fully meet all your business needs, nor that they will be available at all times without interruption, real-time responsiveness, or be completely accurate or error-free.

08 · Liability Cap

Limitation of Liability

Under no circumstances shall the Platform, its affiliates, directors, employees, or partners be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages (including loss of business profits, data loss, or business interruption), even if the Platform has been advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability to you (regardless of the legal basis — contract, tort, or otherwise) shall not exceed the total service fees you actually paid to the Platform in the calendar month immediately preceding the dispute.

09 · Service Termination

Service Suspension & Termination

User-Initiated Termination

You may stop using all or any part of the Platform's services at any time, but fees already paid are non-refundable.

Platform-Initiated Termination

If we have reasonable grounds to believe you have violated any term of this Agreement, we reserve the right to suspend or permanently revoke your access to the Services at any time without liability. Upon termination, the Platform may immediately delete all data and records stored by you on Platform servers.

10 · General Terms

General Terms

Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of zulcloud's jurisdiction of incorporation. Any disputes arising from this Agreement shall be submitted to the courts or arbitration bodies of competent jurisdiction in that location.

Severability

If any provision of this Agreement is found to be illegal, invalid, or unenforceable, that provision shall be severed and removed independently. The legality, validity, and binding effect of all remaining provisions shall not be affected in any way.

Entire Agreement

This Agreement constitutes the entire agreement between the parties regarding the Platform's services and fully supersedes all prior written and oral communications, representations, and agreements on the same subject matter.